Dropbox intergration not working

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    Ultralabels
    Asked on August 16, 2012 at 01:26 AM

    Hello,

    I have a for set up with drop box intergration. I have a few zip files that I am testing it out on.

    The upload seems to be getting stuck at 99%, I am also getting submissions through with no upload.

    I have set the upload to required but they are still getting through.

    I am hoping to get this sorted as this would be a great tool for my company

    I have noticed the the files that are not geeting through are zip files with quite long and complicated names.

    (clients have rung saying they have uploaded files but all I find in their upload folder is the submission pdf)

    Please help me sort this, I don't want to go back to yousendit!

  • Profile Image
    gori-mathew
    Answered on August 16, 2012 at 04:28 AM

    Hi, We apologize for inconvenience caused to you by this issue. I have cloned your form and was able to upload the file without any problem. Please check on your internet connection and also lets know the size of the files you are trying to upload?.

    Please also note that there is limits of uploads accepted depending on the account you have and they  are no different whether you use the Dropbox integration or not.

    Our maximum file upload limit is 1GB per upload, so this should be max file size limit for FTP. The limitations may depend on what account type you have:

    Free account type users have 100MB of upload space.

    Premium users have 10GB of upload space. 

    Professional users have 1TB of upload space.

    Since Free accounts are limited to 100MBs space and therefore since you have already used about 36MB you can only upload about 64MB. Although,you can delete your submissions with uploads to gain your space back.

    For Dropbox integration, check on the this tutorial thread. http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

  • Profile Image
    Ultralabels
    Answered on August 16, 2012 at 07:39 PM

    I just tried clearing all messages, I am now trying to upload two files. Each around 20mb.

    The upload percentage shoots to 99% in a matter of seconds which doesn't sound right then just sits there for ages.

    I am on Firefox 14.0.1 using OSX 10.7.4

    Looks like I am going to have to go back to crappy yoursendit dropbox... : (

  • Profile Image
    liyam
    Answered on August 16, 2012 at 10:52 PM

    Hello Ultralabels.  Have you tried clearing your browser's cache? 

    Here are the steps how:

    At the top of the Firefox window, click the Firefox button, go over to the History menu and select Clear Recent History....
    For Windows XP: At the top of the Firefox window, click the Tools menu and select Clear Recent History....
    History Win1
    Select how much history you want to clear: Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
    History Win2
    Next, click the arrow next to Details to select exactly what information will get cleared. Your choices are described in the What things are included in my history? section above. History Win3 Fx11
    Finally, click the Clear Now button and the window will close and the items you've selected will be cleared.
  • Profile Image
    Ultralabels
    Answered on August 22, 2012 at 11:04 PM

    Thanks for the replies but..

    As I mentioned I am on a mac, also I don't expect my clients to have to clear their browsers cache to upload files.

    These seem more like jotform bugs, I have never had problems like this with yousendit dropbox.

  • Profile Image
    aytekin
    Answered on August 23, 2012 at 04:57 AM

    We are planning to upgrade to the latest version of the Dropbox API soon. That should fix these issues. 

  • Profile Image
    Ultralabels
    Answered on August 23, 2012 at 09:44 PM

    Ok thank aytekin,

    Can you please email me after the upgrade?

  • Profile Image
    jonathan
    Answered on August 23, 2012 at 10:25 PM

    @Ultralabels

    Hi, thank you for the updated response. As previously done, there will be announcements both here on the support forum and on the JotForm Blog when such undertaking happens.

    We will keep you updated.

    Thanks.