What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal or Paypal Pro?

    Asked by deluca on August 16, 2012 at 04:29 AM

    Hi Everyone,



    would you mind explanaining a little bit what is the main difference in JotForm payment processing between Paypal and Paypal Pro?

    For Paypal pro do we need to have an SSL certificate on the domain?


    What are the advantages and disavantages of Paypal PRO based on your experience please?


    I have also noticed many times that sometime Paypal won't let users enter their credit card and force them to open an account instead, any idea why such thing happens?


    Finally, if you had a lot of daily transaction of an average of 15 Dollars, would you use paypal pro or worldpay?


    Thank you,



  • Profile Image

    Answered by gori-mathew on August 16, 2012 at 04:46 AM


    Thanks for contacting us on this clarification point. Paypal Pro allows your users to use either use a credit card or their paypal account. Since your users will not be redirected to a payment gateway site while using their credit cards, you will look more professional and get paid easily.

    Also, Standard Paypal only requires you to enter your email address registered with Paypal, the Pro version requires you to open a PayPal Website Payments Pro account,

    If you have Paypal Optional enabled in your Website Standards account settings   users who are redirected to Paypal upon checkout will be given the option to pay with credit card without having to necessarily open a Paypal Account. Note: Only Premiere or Business accounts have PayPal Account Optional in their account profiles.

    To enable this in your Paypal account
    1. Log in to your PayPal account at https://www.paypal.com. The My Account Overview page appears.
    2. Click the Profile subtab.
    3. Click the Website Payment Preferences link in the Selling Preferences column.
    4. Scroll down to the PayPal Account Optional section of the page.
    5. Select the On radio button to turn PayPal Account optional On.
    6. Scroll to the bottom of the page, and click the Save button.

    You may also check on the below thread for more details;


    What Jotform  basically does is to send the information entered to the merchant API and do not keep a copy of it in our database, emails or even our server logs. We simply transfer the information securely to Paypal/Auth.net etc and only check if the payment goes through successfully. 

    We basically do not keep any sensitive information in our servers. We also send the sensitive information securely to the Paypal/Auth.net API.
    For SSL, Of course, you should use the secure JotForm form URL on your page. So, the form code you enter to the HTML snippet should point to the secure https://www.jotform.com. 

    If you still have doubts, let us know

  • Profile Image

    Answered by deluca on August 16, 2012 at 05:16 AM



    Excellent response as usual!


    Thank you so much,





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    Answered by gori-mathew on August 16, 2012 at 05:53 AM

    Welcome Ben, keep enjoying using Jotform. Have nice day!

  • Profile Image

    Answered by deluca on August 16, 2012 at 07:29 AM

    Sorry, I have one more question for you.


    I will not embed your form but instead hardcode them in my wordpres templates.

    Regarding the SSL question, if I use your iFrame then your side will be SSL but what about using your form hardcoded in my wordpress? Do I need to buy an SSL certificate, if yes, how to direct(from hardcoding your form) the JotForm Paypal PRO checkout to my won website https:// Link?


    Thank you,



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    JotForm Support

    Answered by Mike_T on August 16, 2012 at 05:23 PM

    It is not necessary to buy SSL certificate for your website since the data will be sent securely to our servers.

    However, you have to make sure that you use SSL based form. In other words, check the Secure form option, and then get your form link/code.

    Thank you.