What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my JotForm account?

    Asked by AnnMarieJohnson on July 27, 2017 at 05:45 PM

    I need to cancel my account with Jotform..

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    JotForm Support

    Answered by AIDAN on July 27, 2017 at 06:59 PM

    I have checked your account and found that it's in the Premium plan.

    Please downgrade your account back to the Free status before we can proceed with deleting it. We have a guide on how you can do so here: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Once your account is back to the Free status, please get back to us so we can delete the account.

    I hope this helps. If you need further assistance please let us know. Thank you.