What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it not possible to edit selected products in a payment field?

    Asked by HusseiniAllstarsForm on July 27, 2017 at 06:38 PM

    Hi I received your kind response regarding how to edit SUBMITTED form entries and I should clarify what the actual problem is!


    We have text fields which can be edited.  No problem.


    We also have Tick Boxes linked to a payment value.  Which calculates the total to be paid via paypal.  In Edit mode I am unable to edit the submitted tick boxes.  There is no difference in the price paid, just some users have selected the incorrect sport they want to enter and pay for.


    How can we adjust this?



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    JotForm Support

    Answered by Kevin_G on July 27, 2017 at 07:43 PM

    I have checked your form and noticed you are trying to edit the selections made on the "7. Please select the sports that you would like to play". Please note that this cannot be edited since it's a payment integration, changing the selections and submitting the form again would end up charging your user again. 

    If you would like to change the selections, you would need to ask your user to submit the form again. 

    I hope this helps.