What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some fields not appearing in emails

    Asked by tempelton on July 27, 2017 at 07:31 PM

    Hi there, 


    This query is in relation to our Adoption Application Form.

    Some of the questions are mandatory and some are not. 

    In the past when one of us would receive the form, it would send us the complete form - including fields that had been filled in and, importantly, those that had not.

    However, recently the emails we have been getting have only shown the fields filled in. We still very much need to see the ones not filled in though too (for comparison purposes).

    We have not made any major changes to the form of late, so I'm confused as to why this has started happening.

    Can you please take a look at the form and try to fix it so that we get all fields delivered to us with each application (the ones filled out and the blank ones)?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on July 27, 2017 at 10:36 PM

    Can you please tell us which of the Notifier on your form have this issue.

    Take note also that since you have fields on the form that are not required, they can be blank/empty on submission. Since the Hide Empty Email Fields is ON, the email message sent will have blank/empty answers as well.

    We will check it further once we have more details on the problem. We will wait for your updated response.