What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong submission usage in the account

    Asked by DPCREATE on July 27, 2017 at 07:45 PM
    Under usage my free teir plan account now only shows 54/ 170 submissions instead of 287/500
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    JotForm Support

    Answered by jonathan on July 27, 2017 at 07:48 PM

    You were referring to the monthly usage only. If you check the Submission Storage total you will see it at 287.

    You can also review our guide on : Understanding-Your-Account-Usage-and-Limits

    Let us know if still not clear.

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    Answered by DPCREATE on July 28, 2017 at 03:16 AM


    thanks, i understood it as the free tier hadd 500 submissions per month.




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    JotForm Support

    Answered by John_Benson on July 28, 2017 at 03:52 AM

    For the Free plan, the submissions limit per month is 100 and the Total Submission Storage is 500 per account. Below is an excerpt from this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Submissions Received (monthly) => This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month.

    Submission Storage (total) => This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    I hope that helps. If you need further clarification or have questions, please let us know.

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    Answered by vex  on July 30, 2017 at 03:23 AM

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