I created a form with an auto-responder according to Jotform's instructions.

  • Profile Image
    Martin
    Asked on August 16, 2012 at 08:16 AM

    The form that I receive is perfect, but the one, received by the person who submitted it, is quite unlike mine. The latter form contains fields that I deleted when composing the original form, but, for reasons unknown to me, still appear. Further, the form contains very little of what MY form contains.

    My form's URL is http://form.jotform.ca/form/22282926932256. If you wish to compare the two forms, enter YOUR e-mail address in the field "Enter Your E-Mail Address". That address is associated with the auto-responder feature.

    Thank you very much for any assistance that you can provide in resolving the differences between the two forms.

    Best Regards,

    Martin

    THIS IS WHAT MY FORM LOOKS LIKE WHAT I RECEIVE IT:

    Question Answer
    Your First Name martin
    Your Last Name miller
    Full Legal Name of Your Business abc legal
    Enter Your E-Mail Address networkamerica@gmail.com
    Enter Your E-Mail Address Again to Confirm It networkamerica@gmail.com
    Your Street Address 1213 main
    Suite / Apartment 711
    City buffalo
    State / Province ny
    Zip Code / Postal Code 14222
    Daytime Telephone Number 123-456-7896
    Daytime Fax Number 123-445-4444
    Evening Telephone Number 333-555-4444
    Evening Fax Number 555-555-4444
    You must a permissible purpose to order this search / these searches. Do you? No
    Do you want your bank locates to be nationwide, or limited to certain states and which ones? Nationwide
    New York (NY)
    Wyoming (WY)
    Comments, Questions, and/or Space For Your Orders hi

    THIS IS WHAT THE FORM LOOKS LIKE WHEN THE PERSON WHO SUBMITTED IT RECEIVES IT VIA THE AUTO-RESPONDER:

    Question Answer
    Your First Name martin
    Your Last Name miller
    Full Legal Name of Your Business abc legal
    Enter Your E-Mail Address networkamerica@gmail.com
    Enter Your E-Mail Address Again to Confirm It networkamerica@gmail.com
    Your Street Address 1213 main
    Suite / Apartment 711
    City buffalo
    State / Province ny
    Zip Code / Postal Code 14222
    Daytime Telephone Number 123-456-7896
    Daytime Fax Number 123-445-4444
    Evening Telephone Number 333-555-4444
    Evening Fax Number 555-555-4444
    If you have permissible cause, Type "yes" in thew boc below  
    If You do not have permissible cause, Type "No" in tne box below.  
    Click to edit  
    Click to edit No
    Nationwide  
    Alabama (AL)  
    Alaska (AK)  
    Arizona (AZ)  
    Nationwide  
    Nationwide  
    Nationwide  
    Nationwide  
    Nationwide  
    Nationwide  
    Nationwide  
    Nationwide  
    Click to edit Nationwide
    New York (NY)
    Wyoming (WY
  • Profile Image
    mliz
    Answered on August 16, 2012 at 09:14 AM

    Hi Martin,

    The body of the autoresponder email contains the email variables of the deleted form fields. You will need to edit the auto responder to update the fields. The easiest way is to delete the existing auto responder and then add it again.

    To delete the existing Auto Responder please do this:

    1. Login to your JotForm account and click on 'My Forms'
    2. Select 'Email Alerts'
    3. Click on the existing Auto Responder and click on Delete Email found in the lower left corner.

    Finally create a new Auto Responder email, the email variables will be automatically populated in the body of the Auto Responder email.

    Let us know if this works.

    Cheers!