You have charged my creditcard but my account is still down

  • joflatz
    Asked on July 28, 2017 at 5:43 AM

    Eighter you pay back money or you open all my form

    You have charged my creditcard but my account is still down Image 1 Screenshot 30

    You have charged my creditcard but my account is still down Image 2 Screenshot 41

  • seth
    Replied on July 28, 2017 at 9:52 AM

    Hello,

    I checked your account and see that you have exceeded your paid account's view limit. These limits are reset every month, which means that your account will be accessible at the beginning of August.

    Here are the details of the storage account limits:

    - receiving up to 100 form submissions each month.

    - receiving up to 10 payment submissions each month.

    - having up to 1.000 form views each month.

    - having up to 100 MB of uploaded files.

    - total number of submissions stored in your account is unlimited.

    - having up to 5 active forms.

     

    Right now you have around 1200 views, hence, you are out of limits.

    Please upgrade your account type to a bronze or other paid account types in order to not to exceed these limits.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

    Regards.