Why I am locked out of my account?

  • astagliano
    Asked on July 28, 2017 at 7:46 AM

    Hello:

     

    I tried to login from my work computer and was locked because your system suspected there to be phising activity. I completed the form to be unlocked but I have not heard anything. 

    I need to get into my account as I have sent a form to my board of directors which requires responses and members are now responding. 

    Please unlock my account from my work computer. I don't know what the IP address is. 

     

    Username: astagliano

    Please let me know if you have any questions to facilitate this request. 

     

    Priscilla

    Page URL: https://form.jotform.com/72053832865965
  • Ashwin JotForm Support
    Replied on July 28, 2017 at 11:26 AM

    Hello Priscilla,

    I did check your account and did not find any issue with that. Your account is already active and you should not have any trouble. 

    Please let us know your current IP address and we will take a look why it is blocked. Please click on the following URL to know your IP address: https://whatismyipaddress.com/

    We will wait for your response.

    Thank you!