What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I am locked out of my account?

    Asked by astagliano on July 28, 2017 at 07:46 AM



    I tried to login from my work computer and was locked because your system suspected there to be phising activity. I completed the form to be unlocked but I have not heard anything. 

    I need to get into my account as I have sent a form to my board of directors which requires responses and members are now responding. 

    Please unlock my account from my work computer. I don't know what the IP address is. 


    Username: astagliano

    Please let me know if you have any questions to facilitate this request. 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 28, 2017 at 11:26 AM

    Hello Priscilla,

    I did check your account and did not find any issue with that. Your account is already active and you should not have any trouble. 

    Please let us know your current IP address and we will take a look why it is blocked. Please click on the following URL to know your IP address: https://whatismyipaddress.com/

    We will wait for your response.

    Thank you!