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    Issue with URL for Attachments

    Asked by siemonco on July 28, 2017 at 08:23 AM

    Up until earlier this week, I allowed an unlimited # of attachments to be attached to one of my forms.  I had to change that because there were too many at times, causing the form to crash upon submission.  I now have the limit set at 1, and it seems to work fine, but the data in the background field has changed.  I have this field mapped through Zapier to a Salesforce text field, allowing our processors to click the links to download the attachments rather than downloading the form first.  What is happening is that the field's data is no longer following a url standard all the way through, so I end up with spaces where a % would normally be, making the url invalid.

     

    This is the way that my links are now coming into Salesforce.  Everything is ok up until the part in bold.  This never happened before even when I had several attachments coming into that text field.  I replaced some letters in the url with X's and 1's because these are confidential test results.

     

    http://www.jotform.com/uploads/siemonco/63346395533158/3770196333612781100/IQA572SNOW XX-XXXXXX11111 Test Results.flw

    This is the problem form (this is always the problem form):  https://form.jotform.us/63346395533158

     

     

     

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    Answered by siemonco on July 28, 2017 at 08:52 AM

    I was able to correct this by changing the field back to allowing multiple files.  Hopefully nothing over 100mb is submitted.  This still could be an issue for others who use the data from that field the way that I do.

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    JotForm Support

    Answered by aubreybourke on July 28, 2017 at 09:25 AM

    Note that you can limit the maximum upload size to 100MB.

    1024KB = 1MB

    1024KB x 100 = 102,400 KB (100 MB)