What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account suspended?

    Asked by yubelkiz  on July 28, 2017 at 10:54 AM

    I cant reset my password either

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 28, 2017 at 01:20 PM

    Your account was suspended because of this form: http://www.jotform.us/form/71607297184160

    And the reason is that you were collecting credit card information:

    Which is against our Terms of Use.

    I removed those fields from your form and re-activated your account. Please avoid putting them back so your account won't be suspended.

    If you need to collect payment information please use one of our Payment integrations.

    Thank you!