What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot login to the account

    Asked by Mary Ramsey  on July 28, 2017 at 01:48 PM

    Trying to login and need to confirm my user name and password.  When I click on user name and it references that I will get an email, I do not receive the email.  Can you please assist??


    Thanks - Mary 

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    JotForm Support

    Answered by Jan on July 28, 2017 at 03:06 PM

    Your account (Kegel) is currently in good status. Upon checking the mail logs, I can see that the password reset email instructions are being sent successfully. Here's a screenshot:

    Please check your spam folder or junk mail. If the emails are in the spam folder, please mark them as "Not Spam".

    You might also want to check the "Promotions" tab of your Inbox.

    Hope that helps. Thank you.