Cannot login to the account

  • Mary Ramsey
    Asked on July 28, 2017 at 1:48 PM

    Trying to login and need to confirm my user name and password.  When I click on user name and it references that I will get an email, I do not receive the email.  Can you please assist??

     

    Thanks - Mary 

  • Jan
    Replied on July 28, 2017 at 3:06 PM

    Your account (Kegel) is currently in good status. Upon checking the mail logs, I can see that the password reset email instructions are being sent successfully. Here's a screenshot:

    Cannot login to the account Image 1 Screenshot 30

    Please check your spam folder or junk mail. If the emails are in the spam folder, please mark them as "Not Spam".

    You might also want to check the "Promotions" tab of your Inbox.

    Cannot login to the account Image 2 Screenshot 41

    Hope that helps. Thank you.