What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form limit

    Asked by swistaka on July 28, 2017 at 04:02 PM

    Its telling me I've reached my form limit for my starter account. My organization has a silver level account so I don't understand why I'm getting a notice that I can't create anymore forms nor why its telling me I have a basic account. 

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    JotForm Support

    Answered by aubreybourke on July 28, 2017 at 04:18 PM

    Unfortunately the sub user accounts do not share the limits of the master account. It only applies if the form was created in the master account and shared to the sub user. You are using a free account. That means you are limited to 100 submissions and 1,000 views per month. 

    So you have a couple of options:

    #1. Upgrade to a paid plan (they start at $19) 

    https://www.jotform.com/pricing

    #2. Or, I can transfer your forms (as many as you like, just please specify the names) to the master account and he can share them with you

    #3. Do nothing. Because JotForm resets its counters to zero on the 1st day of each month.