What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspended

    Asked by Vicktoriea Carroll  on July 28, 2017 at 04:05 PM

    My account is autosuspended and I would like it reactivated. I'm trying to create a user login page for my dance studio so that my students can see their account balance and know how much money that owe by using a conditional single form.  I changed the word email to password and now I'm suspended.  I'd like for my students to have a secure way to log in to see their bills so that no one else can view what they owe and emails are known amongst all of my students, which is why I created the password for each individual student.  But I guess I will have to figure out another method.  Please reactivate my account

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    JotForm Support

    Answered by John_Benson on July 28, 2017 at 05:41 PM

    Our anti-phishing filter tool automatically suspended your account because of the word "Password" and the field that is asking for a Password. As per our terms, collecting login information is not allowed here in JotForm.

    I have removed the guilty field and re-activated your account back in good status. You can now use your account and manage your forms properly.

    If you need further help, please contact us again.