Form View Limits Error message still showing after upgrade

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    jimwilson
    Asked on July 28, 2017 at 05:54 PM

    Hi There, we reached our limit on form views and recently upgraded our account. The issue is that the form error still shows. We were hoping an upgrade would instantly get rid of this message. We'd like our customers to not see this.

    Thank you for your help,

    - Andrew

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    Mike_G
    Answered on July 28, 2017 at 11:14 PM

    We would like to apologize for any inconvenience. I have checked your account on my end and I can verify that it already has 10, 000 form view limit because your account is now subscribed to our Bronze plan. If this is not what you are seeing on your end, I suggest you log out of your account and log in again after. You can check the Usage section of your account to verify your usage and limits. — https://www.jotform.com/myaccount/usage

    If you have any further questions, please do not hesitate to get back to us.

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    jimwilson
    Answered on August 01, 2017 at 03:14 PM

    Thank you for the reply. It took hours for the public facing form to lose the error message. Please consider having the error message go away instantly after someone upgrades their account because it has reached some limit.

    Again, it was not the account usage section that I was concerned about, but rather the public facing error message saying the form had been disabled. I hope that makes sense, let me know if it doesn't.

    Have a good one,

    - Andrew

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    Mike_G
    Answered on August 01, 2017 at 04:57 PM

    We are sorry for the trouble this had caused. Normally, the turnaround time for the form to not show form limit error message after an upgrade is immediate. It may be a temporary issue you experienced. However, if the same issue happens again in the future, please let us know right away so we can take a closer look.