What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I send submission notifications to a second email address?

    Asked by DuaneR on August 16, 2012 at 12:08 PM
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    JotForm Support

    Answered by Goldo on August 16, 2012 at 12:12 PM

    Yes, you can send the notification to multiple email address. You only need to separate the email addresses with a comma.

    ex: test@jotform.com, test2@jotform.com

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    Answered by DuaneR on August 16, 2012 at 07:38 PM

    Not working for some reason.  I checked another forum and tried choosing JotForm for Sender Name and noreply@jotform for Sender E-mail.   This doesn't seem to be working.  Any suggestions?

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    Answered by AtacanC on August 16, 2012 at 08:09 PM

    @DuaneR

    Can you please add JotMail's Ip Addresses to your mail provider's whitelist and try again? Did you also check your spam / junk folder?

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    Answered by DuaneR on August 17, 2012 at 12:43 AM

    Not working for some reason.  I checked another forum and tried choosing JotForm for Sender Name and noreply@jotform for Sender E-mail.   This doesn't seem to be working.  Any suggestions?

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    JotForm Support

    Answered by liyam on August 17, 2012 at 02:47 AM

    Upon checking, it shows that the notifications are sent to your shaw.ca and hotmail.com email accounts.  Can you please check your spam / junk mail folder if notifications are landing there?

    If you are using an email client software such as Outlook, Eudora, or Mozilla Thunderbird, please login to your web mail account and check the spam folder / junk mail folder there.

    Thanks.