How do I correct 2 Leads coming from JotForm to Insightly integration?

  • T1Academy
    Asked on July 29, 2017 at 12:13 AM

    When a user completes and submits the form it is forwarded to Insightly as a Lead, but I two Lead entries in Insightly for the same form. 

    Jotform Thread 1211139 Screenshot
  • Nik_C
    Replied on July 29, 2017 at 4:38 AM

    I tested our Insightly integration and I wasn't able to replicate this issue, only one lead showed when I submitted the form:

    How do I correct 2 Leads coming from JotForm to Insightly integration? Image 1 Screenshot 20

    You could try configuring duplicate detection in your Insightly account: https://support.insight.ly/hc/en-us/articles/204248460-Duplicate-checks-when-importing

    If the issue persists please let us know.

    Thank you!