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    Unable to view form in an Iran-based IP address

    Asked by mohammadreza on July 29, 2017 at 12:37 AM

    hi there

    i got problem with my form

    my form is not open with my isp

    but when i run vpn it work correctly

    my isp is a largest isp in my country

    could you help me to fix this


    my form's adrress =  https://form.jotform.me/71676942601460

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 29, 2017 at 04:46 AM

    We would like to apologize for any inconvenience this is causing you. May we know which country are you having issues accessing your form, please? We will wait for your response.

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    Answered by mrhwavell on July 29, 2017 at 06:05 AM

    yes of course

    my counrty that have issue is iran

    i tested from some another isp in iran

    but the result is same

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    JotForm Support

    Answered by Mike_G on July 29, 2017 at 07:52 AM

    Thank you for the additional information, we appreciate it.

    We would like to apologize for any inconvenience, we have received similar reports from other users that use Iran based IP addresses. I will be escalating this to our developers so they can have a closer look. May we just ask for a screenshot of your form opened in your browser with its console opened just like what is shown in the image below, please? — How-to-Post-Screenshots-to-Our-Support-Forum