Renewal of account

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    Asked on July 30, 2017 at 10:21 AM

    We received an email stating that "Unfortunately your most recent JotForm Premium Yearly subscription payment was declined.  Please go to and update your payment information as soon as possible to avoid cancelation." 

    I want to make sure that this is legit and not a scam.  How do I check on our account status?

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    Answered on July 30, 2017 at 11:06 AM

    I have checked your account and see that it is scheduled to downgrade to Free by Aug 07, 2017. The email that you have received is legit. Please note that FastSpring is one of our payment processors. You may update the credit card information using the link provided so that the account will be renewed normally.

    Please get back to us if you need any further assistance. We will be happy to assist.