What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Renewal of account

    Asked by reinebold on July 30, 2017 at 10:21 AM

    We received an email stating that "Unfortunately your most recent JotForm Premium Yearly subscription payment was declined.  Please go to https://sites.fastspring.com/interlogy/order/s/INT140724-4705-73419S and update your payment information as soon as possible to avoid cancelation." 

    I want to make sure that this is legit and not a scam.  How do I check on our account status?

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    JotForm Support

    Answered by Kiran on July 30, 2017 at 11:06 AM

    I have checked your account and see that it is scheduled to downgrade to Free by Aug 07, 2017. The email that you have received is legit. Please note that FastSpring is one of our payment processors. You may update the credit card information using the link provided so that the account will be renewed normally.

    Please get back to us if you need any further assistance. We will be happy to assist.