My account was suspended

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    Angelia Brown 
    Asked on July 30, 2017 at 10:23 AM

    I tried to login and it shows that my account was suspended.  I sent an email to get up with 2 forms and never heard back. Can someone please help me with what is going on with my account and why my account is suspended. 

    Thanks,

    Angelia Brown

  • Profile Image
    BDAVID
    Answered on July 30, 2017 at 11:12 AM

    Your account has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Asking for credit card information is not allowed. If you want your account to be reactivated, we will need to delete those fields.

    Let us know if you need more help.