What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was suspended

    Asked by Angelia Brown  on July 30, 2017 at 10:23 AM

    I tried to login and it shows that my account was suspended.  I sent an email to get up with 2 forms and never heard back. Can someone please help me with what is going on with my account and why my account is suspended. 


    Angelia Brown

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    JotForm Support

    Answered by BDAVID on July 30, 2017 at 11:12 AM

    Your account has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Asking for credit card information is not allowed. If you want your account to be reactivated, we will need to delete those fields.

    Let us know if you need more help.