Email Notifications

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    Sjinzero
    Asked on August 16, 2012 at 03:30 PM

    I have 3 different email addresses  to which my jotform should be notifying, but it seems that no email is being sent. Thanks for your help!

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    gori-mathew
    Answered on August 16, 2012 at 05:10 PM

    Hi,

    I have checked your mail logs and can see emails being delivered from our servers; see details below;

    -----------------------------------------------------------------------------------------------------------
    Current Server
    : /var/log/jotform/amazonSES.log:[16/Aug/2012:15:28:50 -0400] AmazonSES Sent email to cory.nichols@comcast.net -
    MessageID:0000013930e8dbe5-aba1f4e1-4884-4580-a1ab-42623e2e144f-000000 - RequestId:9b8b118e-e7d8-11e1-
    8926-b7e755c34e46

    --------------------------------------------------------------------------------------------------

    To solve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in your 3 notification pages and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.