What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I get a "Form disabled" message after submitting my form?

    Asked by cmontone on July 30, 2017 at 02:58 PM

    I just created a new form with a file upload utility built-in. My attached file, a PDF, was only 2MB (max is 20MB).  All file extensions are accepted. After submitting the form, I was taken to a page that simply said "Form disabled" with no other explanation. I also have Google Sheets activated and a sheet with the form contents was created in my GDrive but the form contents submitted did not write to that Google Sheet. I have no idea why the form is disabled or how to fix this. Please help, if you have ideas. Thank you. 

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    JotForm Support

    Answered by jonathan on July 30, 2017 at 03:25 PM

    We apologize for the inconvenience caused. It seems it was a brief temporary glitch.

    I reviewed your form but I could not reproduce the issue at this time.

    You can test submit your form again. Let us know if issue persist.