CAPTCHA appearing when not wanted?

  • computeroverhauls
    Asked on July 30, 2017 at 6:01 PM

    I have a form that when the user click to submit the form it bring them to a new page with a CAPTCHA that must be completed before submitting the data.  I didn't include this CAPTCHA in the form itself and don't see where it is coming from.  Can you tell me how to get rid of this?  I attached a screen shot and included the URL below.

     

    Thank You

    Jotform Thread 1211663 Screenshot
    Page URL: https://www.computeroverhauls.com/sell-my-laptop-nyc.html
  • jonathan
    Replied on July 30, 2017 at 6:35 PM

    I see you are using the source code embed of your form on the website.

    CAPTCHA appearing when not wanted? Image 1 Screenshot 20

     

    Most likely, the issue was due to the published version of the form being not the updated version.

    What you can try first is to re-embed the form on the website using its default script embed and then test/check again. This should update the published form.

    User guide: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    Let us know if this did not fix the issue.

  • Kiran Support Team Lead
    Replied on August 1, 2017 at 12:19 PM

    @computeroverhauls,

    It looks like your reply is not posted on the thread. We request you to post it again by opening the thread link below:

    https://www.jotform.com/answers/1211663

    Sorry for the inconvenience caused.