What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get the from field in my inbox to show the customer's email address?

    Asked by Teporah on August 16, 2012 at 04:31 PM

    Currently, my emails that are sent through my jotform on my website show up in my inbox via mailtrust with the 'no reply jot form' field.

    I'd really like to have the customer's email address actually show up in that field. How do I do that?


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    JotForm Support

    Answered by Mike_T on August 16, 2012 at 05:08 PM

    Thank you for contacting us.

    This is possible, please follow the next steps:

    1. Go to your form.

    2. Open your Email Notification, and click on the Reply-To and Recipient Settings button.

    3. Set form Sender Name and Reply-to Email to Your email address field.

    4. Save your Email Notification and Form.

    This is it, you will get notifications "from" your customers' emails.

    Please feel free to contact us if you need any further assistance.