What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submitted forms aren't showing up on the jotform site

    Asked by kelseyedwards on July 30, 2017 at 11:38 PM

    Lately we've had a few people submit their filled out form and we get the email for it but it is not showing up under submissions. Please help! 

     

    Maia

    Page URL:
    https://form.jotform.com/23377873551967

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    JotForm Support

    Answered by John_Benson on July 31, 2017 at 03:31 AM

    I did a test submission to your form and I was not able to replicate the issue. I checked your submissions page and I can see that you have received my test submission properly. See image below:

    Could you please provide the missing submission to your form so we can check it further? Here's a guide to get the Submission ID:

    1. Open the missing submission in your email inbox and click the Edit Submission link.

    2. Copy the Submission ID in the URL.

    We'll wait for your response. Thank you.