Submitted forms aren't showing up on the jotform site

  • kelseyedwards
    Asked on July 30, 2017 at 11:38 PM

    Lately we've had a few people submit their filled out form and we get the email for it but it is not showing up under submissions. Please help! 

     

    Maia

    Page URL: https://form.jotform.com/23377873551967
  • John_Benson
    Replied on July 31, 2017 at 3:31 AM

    I did a test submission to your form and I was not able to replicate the issue. I checked your submissions page and I can see that you have received my test submission properly. See image below:

    Submitted forms arent showing up on the jotform site Image 1 Screenshot 40

    Could you please provide the missing submission to your form so we can check it further? Here's a guide to get the Submission ID:

    1. Open the missing submission in your email inbox and click the Edit Submission link.

    Submitted forms arent showing up on the jotform site Image 2 Screenshot 51

    2. Copy the Submission ID in the URL.

    Submitted forms arent showing up on the jotform site Image 3 Screenshot 62

    We'll wait for your response. Thank you.