What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Mobile App: Delays with submission alerts

    Asked by axlash on July 31, 2017 at 04:38 AM

    I have problems with Jotform mobile application on my phone. It doesn't make sound when i receive new form from my clients. Sound can comes after 20-30 minutes, very strange thing. Also i had approximetely the same problems with your mobile application on my previous phone. I loose a lot of money because of this madness. If you will not solve this problem in 7 days i will stop use your service and pay money to you. At this time i pay 20$ a month. I think a lot of people don't use your application because of this problem, cause it makes great damage to business

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    JotForm Support

    Answered by candy on July 31, 2017 at 11:03 AM

    We're really sorry for the inconvenience you have.

    I have tested JotForm Mobile Application on my own Samsung Galaxy mobile phone and I have always received the form submissions and their alerts exactly on the time, without any delay.

    Could you please give us further detailed information regarding this issue? Which mobile device are you using? So that, we can test and investigate this issue further.

    Thanks in advance.