What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions Not Reset

    Asked by dbbweb on July 31, 2017 at 04:59 AM


    I have cleared the responses to the form a long time ago, but the transmissions are not reset

    Thank you so much for your help

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    JotForm Support

    Answered by BJoanna on July 31, 2017 at 11:24 AM

    Please note that deleting of the submissions will not reset the monthly submission limit. It will only clear the total submission limit. 

    The monthly submission limit for the free users is 100 submissions. This month you received 189 submissions and because you went over the limit your forms are disabled. 

    You can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about the different account types on our pricing page.

    However, if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on the first day of the following month.

    You can also check this guide to find more about the account limits:

    Understanding Your Account Usage and Limits