Sub-users is not able to see the submission data of shared form.

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    GK21
    Asked on July 31, 2017 at 05:21 AM

    Hello, I've shared a form with a customer. Why can the customer not see entry in the overview? See Attachment!

     

    I asked this question a month ago. I would like to receive a reply now !!!

    Regards,

    Gerrit Kelly

  • Profile Image
    ashwin_d
    Answered on July 31, 2017 at 11:24 AM

    Hello Gerrit,

    I am not sure if I have understood your question correctly. I am also unable to see the screenshot you have shared. I would suggest you to please explain your question a bit more in detail and also upload the screenshot again to help us understand the issue. You may like to take a look at the following guide on how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!

  • Profile Image
    Gerrit
    Answered on August 01, 2017 at 05:52 AM

    I've shared a form with a customer. But if she views the submissions she does not see all the information. Also, they can not customize the entries that are filled in in the forms. What's the problem?

  • Profile Image
    ashwin_d
    Answered on August 01, 2017 at 06:55 AM

    Hello Gerrit,

    I did check your account and found that you have shared your form with user info@veluwse******iewoningen.nl.

    The issue is that your sub-user can configuration in account to save form submission data in "Europe Datacenter". Please check the screenshot below:

     

    Since you are not saving your submission data in Europe Datacenter, I would suggest you to please disable it in sub-user account and that should solve your problem.

    Thank you!

  • Profile Image
    Gerrit
    Answered on August 01, 2017 at 07:19 AM

    Thanks Ashwin, the problem is solved. Have a nice day!

  • Profile Image
    ashwin_d
    Answered on August 01, 2017 at 09:06 AM

    Hello Gerrit,

    You are welcome. 

    I am glad to know that your issue is resolved.

    Thank you!