What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions Not Reset

    Asked by dbbweb on July 31, 2017 at 09:21 AM


    I have cleared the responses to the form a long time ago, but the transmissions are not reset

    Thank you so much for your help

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    JotForm Support

    Answered by david on July 31, 2017 at 01:15 PM

    Deleting submissions does not reduce the amount received for the current month.  It does reduce the number of submissions stored, but it does not look like your account was over the storage limit, only the monthly submission limit.

    The limits reset on the first day of each calendar month for all users.  Your limits will reset tomorrow.