What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form isn't working. Submit button stays on Please Wait

    Asked by maffa on July 31, 2017 at 10:40 AM

    Hi,

     

    I've tested the form within JotForm. But when I run it through my own website, I cannot submit the form.

    It will allow me to complete all the details, but when pressing submit, it never changes from Please wait.

     

    If you want to test it yourself the link is - http://www.mmevolution.com/client-questionnaire/

    Many Thanks

    Matt

    Page URL:
    http://www.mmevolution.com/client-questionnaire/

  • Profile Image
    JotForm Support

    Answered by Jan on July 31, 2017 at 01:32 PM

    It is possible there is an issue between the form and the web page. I recommend you to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the web page. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.

  • Profile Image

    Answered by maffa on July 31, 2017 at 03:43 PM

    Thanks Jan.

    That's fixed it.