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msjean34Asked on July 31, 2017 at 10:40 AM
Please tell me what happened to my original request. I have been charged another month after a requested to downgrade
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aubreybourkeReplied on July 31, 2017 at 10:44 AM
System says your account is active. And you are due to downgrade on the 31st August 2017.
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msjean34Replied on July 31, 2017 at 10:48 AM
I did this process on July 17th which was right after my event and it said that it was being entered in manually.
So as of today, I won't be charge another month until I upgrade again. Is that correct? -
msjean34Replied on July 31, 2017 at 11:43 AMI did this process on July 17th which was right after my event and it said
that it was being entered in manually.
So as of today, I won't be charge another month until I upgrade again. Is
that correct?
... -
aubreybourkeReplied on July 31, 2017 at 12:05 PM
Yes, thats right you wont be charged again.
And you can view your accounts status and invoices here:
https://support.jotform.com/myaccount/billing