What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account: Cancel/Downgrade Status

    Asked by msjean34 on July 31, 2017 at 10:40 AM

    Please tell me what happened to my original request.  I have been charged another month after a requested to downgrade

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 31, 2017 at 10:44 AM

    System says your account is active. And you are due to downgrade on the 31st August 2017.

  • Profile Image

    Answered by msjean34 on July 31, 2017 at 10:48 AM

    I did this process on July 17th which was right after my event and it said that it was being entered in manually.

    So as of today, I won't be charge another month until I upgrade again. Is that correct?
  • Profile Image

    Answered by msjean34 on July 31, 2017 at 11:43 AM
    I did this process on July 17th which was right after my event and it said
    that it was being entered in manually.
    So as of today, I won't be charge another month until I upgrade again. Is
    that correct?
    ...
  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 31, 2017 at 12:05 PM

    Yes, thats right you wont be charged again.

     

    And you can view your accounts status and invoices here:

    https://support.jotform.com/myaccount/billing