What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I optimize JotForm for mobile use?

    Asked by Geriann Friday  on July 31, 2017 at 11:48 AM

    We have been using JotForm for our online application for several years.  As more and more users are completing their application through their phone, we are seeing more and more problems with our online application (they are unable to complete the application or unable to "submit" the application).  Our web support specialist said that there are some phones that are not supported for completing our application.  So we encourage these people to complete the application on a computer, and then they don't have a problem.  My question...is there something we can do through JotForm to make it more phone-friendly for our applicants?  This fact is that more and more people are completing the application on their phone, and that will only increase.  I need something that is compatible with it.  Thanks!


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    JotForm Support

    Answered by aubreybourke on July 31, 2017 at 11:53 AM

    You can try using the "Mobile Responsive Widget". It will allow your form to display better on mobile screens.

    Just seach for it on the left (under the widgets tab). And drag it onto your form.