What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just downgraded and it seems that it will not let me do that for a full year...can I get my money back and cancel the upgrade effective immediately?

    Asked by ajpallen on July 31, 2017 at 12:20 PM
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    JotForm Support

    Answered by John_Benson on July 31, 2017 at 03:08 PM

    I have canceled your subscription and refunded your most recent subscription payment. You should see the full refund of $190.00 posted to your card in 5-7 business days.

    Your account is now downgraded back to the Free account. 

    I hope that helps. If you have any questions, please contact us again.