What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto fill: Why are our users losing saved data?

    Asked by katyslimmon on July 31, 2017 at 12:37 PM

    Many of our members have lost hours of work. Can someone please help me out? I have enabled our forms to be continued later but it seems to be working the opposite. 


    Both the Access to Festivals Final Report and Access to Markets Final report are doing this. 


    "I just spent all after noon filling in the report , signed it with my mouse and submitted.... it said error"

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 31, 2017 at 03:34 PM

    I have been testing your forms and I was able to submit them without any problem, here are some screenshots about it: 

    Please, do note that the "Continue Forms Later" feature will work only if your users open the form in the same browser and computer since the data is saved in the browser's cache. Also, do note that if cookies are disabled, the data will not be saved. 

    I would suggest you to use the "Save and Continue Later" feature if you need your users to continue filling the form on different devices. 

    This guide will help you doing it: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later 

    If your users continue receiving the error about the signature field, please ask them to provide a screenshot of the web console. 

    These keyboard shortcuts will help you getting the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J



    Windows: Ctrl+Shift+K

    Mac: Command+Option+K 

    This guide will help you uploading the image with your next reply: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 31, 2017 at 03:36 PM

    Also, here is a screen-cast about my test saving the data, please note that the continue forms later feature does not work with widgets: