What is the proper way to send conditional emails (with pdf attachments) to multiple recipients?

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    polarisalpha
    Asked on July 31, 2017 at 01:20 PM

    I'm trying to set up a form that sends an email to multiple recipients when a condition is met.  The email must have the pdf attachment of the form. 

    I can do this successfully when the PDF attachment is disabled. However, when I enable the pdf attachment, the email does not contain multiple recipients.

    I'm using conditions->change email recipient.  In the "EMAIL" field, I have a comma separated list of emails.

    Again, this works fine when the pdf attachment is not enabled.  Am I doing something wrong?

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    Mike
    Answered on July 31, 2017 at 03:40 PM

    Thank you for contacting us.

    When the PDF Attachment option is enabled the email are being sent in a different way. The emails are still being sent, but you will not see all the recipients listed in a To: field. This is normal.

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    polarisalpha
    Answered on July 31, 2017 at 11:44 PM

    Is there a limit to the number of emails that can be added to the EMAIL field when a PDF is attached?  I've looked into our problem further and we have 6 email addresses in this field.  It appears that the first three addresses are working fine, but the last 3 are not.  Thank you for the help!

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    Jenny
    Answered on August 01, 2017 at 04:03 AM

    I checked you account and it seems that you added your recipient emails in conditions tabs> emails.

     

    To resolve the issue you are having, you need to edit recipients in the email tab.(see the image below) Again you need to separate emails with using comma so that you can send your preferred email to the recipients. Do not forget to enable PDF as well.

     

    Here you may check the user guide about sending notifications to multiple users.

    If you have any questions, please let us know.