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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to see signature in email

    Asked by augustasportsweargroup on July 31, 2017 at 01:40 PM

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    JotForm Support

    Answered by John_Benson on July 31, 2017 at 04:05 PM

    Are you referring to this form http://www.jotform.us/form/70335894910157? If yes, I have cloned your form to check the Smooth Signature widget properly. I did a test submission and I was not able to replicate the issue. Here's the notification email screenshot:

    Are you still having an issue? If yes, could you please try opening your email in a different internet browser? I used Google Chrome and Gmail account for the email recipient.

    To check the Smooth Signature if it is working or not, please fill up the form manually. 

    Let us know how it goes. Thank you.