What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working from Mobile Devices

    Asked by Sara_Lynn on July 31, 2017 at 02:40 PM

    We are using your service on our website however when someone pulls up the website from their mobile device they are not able to see the form.  Can you please assist.


    Thank you,


    Page URL:

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    JotForm Support

    Answered by Jan on July 31, 2017 at 04:28 PM

    I checked your web page on my mobile phone and I can see the form is showing. Here's a screenshot from my mobile:

    I suggest you insert the Mobile Responsive widget to your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.

    Hope that helps. Let us know if you're still having issues. Thank you.