Why I get 'Invalid PayPal account used' on my form when I try to use "user defined amount"?

  • MiaHud
    Asked on July 31, 2017 at 3:22 PM
    Page URL: https://www.jotform.com/build/61588430906158
  • Mike
    Replied on July 31, 2017 at 4:52 PM

    I have tried to submit the form and I was properly redirected to the PayPal payment page.

    Why I get Invalid PayPal account used on my form when I try to use user defined amount? Image 1 Screenshot 20

    The result is supposed to be the same for the User Defined Amount option. You may try it again.

    If you need any further assistance, please let us know.

  • MiaHud
    Replied on August 1, 2017 at 8:44 AM
    I have attached a print screen of the result for the "User Defined Amount" option. This is from this morning, and the same thing happened yesterday before I changed it to product to test my email/Paypal account which worked fine with product option.
    ⁣Sent from BlueMail ​
    ...
  • MiaHud
    Replied on August 1, 2017 at 8:44 AM
    Please disregard, it's working now.
    ⁣Sent from BlueMail ​
    ...
  • Kiran Support Team Lead
    Replied on August 1, 2017 at 11:26 AM

    No problem. Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!