- AdamAsked on July 31, 2017 at 05:30 PM
My forms aren't appearing on my site and I also get a notification when I try to sign in saying "Autosuspended". Please advise
- JotForm SupportjonathanAnswered on July 31, 2017 at 07:09 PM
The account was auto suspended by the Phishing detector because there is login form on another account associated to your account. I am referring to the username 801HQ
Please take note that the Phishing detector is able to identify as well if you have multiple account.
I have fixed the issue for now and reactivated your account/username weekendertravelclub
- AdamAnswered on July 31, 2017 at 08:09 PM
Okay, well I would love to delete my other one so this doesn't keep happening. But, I am unable to log into that one so I can cancel it. Thanks
- JotForm SupportAuryAnswered on August 01, 2017 at 12:44 AM
In order to reactivate accounts, guilty fields are removed from both forms. You must refrain from doing a new form like that to prevent a potential suspension of your account.