Do you still have a subscrition between STARTER and BRONZE?

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    Montec
    Asked on July 31, 2017 at 11:34 PM

    My promo finished so I do not need anymore my BRONZE subscription and downgrade to smaller one.

    Do you still have a  subscription between STARTER and BRONZE?  I remember (before BRONZE) my payment was about $5 or $10 monthly.

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    Nik_C
    Answered on August 01, 2017 at 03:43 AM

    Yes, there is, it is called a Storage plan and it costs $5 a month.

    The plan is available when your usage is close to limit, it will appear automatically on your billing page: https://www.jotform.com/myaccount/billing

    But you will have to Downgrade your current plan first, which you can do on the same page and by clicking the Downgrade button below the Free plan.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    Montec
    Answered on August 02, 2017 at 11:21 AM

    Thanks Nik... I clicked the downgrade button and appeared a Cancel subscription notice, Idon't want to cancel my subscription, just downgrade.... However I downgraded to $19 but I don't need more than 100 submissions a month

  • Profile Image
    Nik_C
    Answered on August 02, 2017 at 12:31 PM

    Well, that's actually the same, you have to cancel the subscription in order to downgrade. Your account won't be canceled, deleted or anything, you will just be downgraded when the current subscription period ends. And you will not be charged further for that plan.

    So you can freely downgrade and cancel the current subscription. And when you are downgraded to Free and become close to account limit you will be able to upgrade to Starter plan.

    If you have any further questions please let us know.

    Thank you!