What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have 11 submissions - stats have 18/20

    Asked by Tracy Repchuk on August 16, 2012 at 11:24 PM

    I thought I had up to 100 to test this out? 

    But it saying at $20 I need to pay? 

    Where is that stated in the free trial? 

    Let me know if I still have room to test - or do I have to upgrade immediately.



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    JotForm Support

    Answered by idarktech on August 16, 2012 at 11:35 PM

    Hi Tracy,

    Yes that's correct, 100 Submissions is the monthly submissions limit for Free Users. But upon checking your form here, it's currently on a "guest account" meaning you are not logged in when you created your form. Please be informed that submissions limit for guest accounts is 20 Submissions per month and that's the reason why you've received notifications for upgrading because you're already running out of quota.

    To take advantage on the free limits, please create an account in JotForm and then reply here using your registered account so that we can MOVE your forms from your guest account to your registered one.

    We'll wait for your reply. Thanks!