What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bug in autoresponse letter!

    Asked by Nogivruki on August 17, 2012 at 03:19 AM

    Hi,

    seems there is a problem in autopesponce letters if to use cyryllic letter to write the name of the sender.

    I am attaching the printscreen. The arrow shows at the name of the sender, which actually has to be:

    Агентство путешествий НОГИВРУКИ

     

     

    Looking forward for your response.

    Thank you.

    Page URL:
    http://form.jotform.me/form/22279378120454

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on August 17, 2012 at 04:01 AM

    Thank you for reporting this to us, Nogivruki.

    I have forwarded this matter to the development team.  They will look into this as soon as they can.

    Thank you for your patience.

  • Profile Image

    Answered by Nogivruki on August 17, 2012 at 04:40 AM

    Thank you!

    We are about to buy the more extended option from you, so waiting for the answer.

  • Profile Image

    Answered by Nogivruki on August 17, 2012 at 11:41 AM

    By the way, and in this form, the email which comes to client (autoresponse) comes from "noreply@jotform.com", however I put different email in the field there: tour@nogivruki.com.ua

     

    I am using the same form in other company, where everything is working properly.

  • Profile Image

    Answered by AtacanC on August 17, 2012 at 12:22 PM

    Thanks for the additional information. As my colleague Liyam has mentioned above, this issue has been forwarded to our developers for further investigations.

    Thanks for your cooperation and patience.

  • Profile Image

    Answered by Nogivruki on August 22, 2012 at 06:27 AM

    Hi!

     

    Any news on this case?

  • Profile Image
    JotForm Support

    Answered by liyam on August 22, 2012 at 06:49 AM

    Hello Nogivruki.  We haven't heard any word from the development team as of yet.  As soon as we receive updates on this, we'll sure to inform you right away.

    Thank you, and we apologize for your inconvenience.