We are not being notified via email when an order comes through our website.

  • supremecolor
    Asked on August 1, 2017 at 9:56 AM

    When someone uploads an art file, we receive a notification that someone uploaded an art file via email. HOWEVER, when someone uploads an art file AND places an order (i.e. makes a purchase with a credit card), we do not receive a notification that an art file has been uploaded via email. 

    Are we doing something wrong? Please help! We need to receive a notification EVERY time an art file is uploaded, whether a purchase is made or not. 

     

    Thank you, 

    Kellie

  • BJoanna
    Replied on August 1, 2017 at 12:13 PM

    Is this the form you have issues with https://www.jotform.us/form/40144239100136? That form does not have payment integration, so I am not sure how are your users placing an order. 

    I checked our email logs and all emails were successfully sent to your email address sales@supremecolor.com. 

    We are not being notified via email when an order comes through our website Screenshot 20

    You can also check email log on your account.

    How to View All Your Form Email History

    Please check your spam folder and if there are emails coming from @jotform mark them as not spam. 

    If you have issues with some other form, please provide us the form ID.

    If the form is embedded, provide us a webpage URL.