Why when I click Submit button, form hangs on "Please wait"?

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    shelbibarnhouse
    Asked on August 01, 2017 at 11:54 AM
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    Nik_C
    Answered on August 01, 2017 at 01:34 PM

    Could you please point us to the place on the website where the form is embedded?

    I found this form: 

    But it is not a JotForm form.

    We'll wait for your response.

    Thank you!

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    shelbibarnhouse
    Answered on August 01, 2017 at 01:43 PM
    Under "volunteer" at www.kesslerschoolpto.org
    Sent from my iPhone
    ...
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    Nik_C
    Answered on August 01, 2017 at 03:05 PM

    I checked your website and I was able to replicate this issue.

    Could you please try re-embedding your form by using the below iFrame code:

     <iframe id="JotFormIFrame-72120745837154" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/72120745837154" frameborder="0" style="width:100%; height:1000px; border:none;" scrolling="no"> </iframe>

    Let us know if that fixed the issue.

    Thank you!

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    shelbibarnhouse
    Answered on August 02, 2017 at 12:43 AM
    That worked! Thank yo so much, I really appreciate your prompt response.
    I have one more jot form that has the same problem at the link below:
    http://kesslerschoolpto.org/contact-us/
    Can you send me a corrected code?
    Thanks in advance --
    Shelbi
    ...
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    Nik_C
    Answered on August 02, 2017 at 01:58 AM

    Great!

    Sure thing, here you go: 

     <iframe id="JotFormIFrame-72124715437151" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/72124715437151" frameborder="0" style="width:100%; height:1000px; border:none;" scrolling="no"> </iframe>

    Let us know if you have any further questions.

    Thank you!