- danbgoldAsked on August 01, 2017 at 02:45 PM
I am using the PayPal Pro integration and have gotten it to work well except I can’t get a shipping address. My amount is from a calculated field. The comments I see when searching for this have a show shipping address under the Additional Gateway Settings but I don’t have that option, has it moved?Page URL:
- JotForm SupportKiranAnswered on August 01, 2017 at 04:39 PM
I am not sure which shipping field you are referring to. I have checked the PayPal Pro wizard and see that there is no Shipping address field to enable from the payment wizard. Could you provide us with the link to the article that you are looking at or provide us with a screenshot so that we can assist you further?
We will wait for your response. Thank you!
- danbgoldAnswered on August 02, 2017 at 10:18 AM
Yes, PayPal pro does not have a field for shipping when using the direct method, it expects the shopping cart or equivalent app to handle all nonpayment information. What I am referring to is just that. In the Jot Form Guide https://www.jotform.com/help/50-PayPal-Forms it does have the option. I am attaching the picture from the guide. I resolved this by adding an address field directly after the payment and labeling it shipping address, the only drawback is that there is no use billing address for shipping option. While I could put in a check box to this effect it won’t copy the information as I am unable to read the address field from the payment element. This would be the expected behavior as seen on PayPal.
I could put in the question and logic to hide the shipping address but that seems like something the payment widget should be doing.
- JotForm SupportKiranAnswered on August 02, 2017 at 11:33 AM
Thanks for the additional information and the screenshot. The Shipment address option is available with the standard PayPal payment field only. Also, this shipment address is displayed after redirected to the PayPal and the address from the payer's account will be displayed. Please see the screenshot below:
It is required to add a separate address field for shipping address on the form as a workaround which you have already done. Please get back to us if you need any further assistance. We will be happy to help.