I dont want to pay for your services

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    Asked on August 01, 2017 at 06:30 PM

    Can you please disconnect me from paying for your services. You all are costing me money at this rate ... I only get a lot of responses two months out of the year and you all keep charging me and wiping out what little money I make monthly the rest of the months of the year ... 


    Please respond  ... 


    thank you ... 


    Marcey Bullerman

    Partners In Art 


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    Answered on August 01, 2017 at 11:59 PM

    Please do note that JotForm subscriptions are automatically renewed, you may kindly refer to our terms: 

    Automatic Renewal. Paid accounts are subscriptions. This means that you will be billed in advance on a recurring, periodic basis. YOUR JOTFORM SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNTIL YOU CANCEL YOUR JOTFORM SUBSCRIPTION BY SELECTING THE FREE PLAN ON THE BILLING PAGE. You can also cancel by emailing the JotForm Support Team at support@jotform.com. When you downgrade your account will remain at your current plan through the end of your current billing cycle.

    Now, as per your request, I've already cancelled your subscription, I've also issued a refund that should be reflected  on your account within 5-10 business days. 

    If you have any question, please let us know. 

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    Answered on August 02, 2017 at 07:44 PM
    Thank you!! That helps a lot!