Every time I go to log in to JotForm, the login fails, and I have to reset the password? What to do to fix this?

  • Profile Image
    Terry Cox
    Asked on August 02, 2017 at 12:55 AM
  • Profile Image
    ashwin_d
    Answered on August 02, 2017 at 04:08 AM

    Hello Terry,

    This is very strange and very unlikely to happen. If you type in a valid usernam/email & password, there is no reason that login will fail.

    Are you sure you are entering correct password to sign in to your JotForm account? Have you shared your account password with someone else too? I did check your account history and found that found that one IP is used to login to JotForm account regularly but there are two other IP addresses as well which is being used to login. Please check the screenshot below:

     

    I would suggest you to please change your account password again and also change your profile email address as well to ensure no one has access to your account.

    Thank you!

  • Profile Image
    Terry Cox 
    Answered on August 02, 2017 at 07:43 PM

    Hello Ashwin

    You are correct; at one stage I did share the login with a team member so he could modify a form that he had worked on.

    I now have the situation that JotForm is telling me I have reached the limit for login attempts, and has locked me out. Where should I go from here?

    I can't change the email address in the profile, as it is my personal address within the company, and I have no other suitable company address I can use.

    Regards

    Terry Cox

  • Profile Image
    jonathan
    Answered on August 02, 2017 at 11:48 PM

    Please try again log in to your username TerryCox  using this link https://www.jotform.com/login

    Let us know if you are still not able to do it.