Somebody trying to use the online form receives "Looks like your IP address has been banned"

  • Events2017
    Asked on August 2, 2017 at 5:36 AM

    Hi there,

    I am using JotForm and getting submissions from all over the world. However, some submissions are not working and the people are receiving the following message: 

     

    Hold it right there!

     

    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.

     

    The form does not create any problems when tested from here. What could be the reason for this?

    Thank you in advance for your urgent reaction.

    Events2017

     

  • Ashwin JotForm Support
    Replied on August 2, 2017 at 8:16 AM

    Hello Events2017,

    I would suggest you to please ask your users their IP address where they are seeing this error message. Please ask them to click on the following URL to know their IP address: https://whatismyipaddress.com/ 

    We will take a look why the IP address was blocked.

    Thank you!