Somebody trying to use the online form receives "Looks like your IP address has been banned"

  • Profile Image
    Events2017
    Asked on August 02, 2017 at 05:36 AM

    Hi there,

    I am using JotForm and getting submissions from all over the world. However, some submissions are not working and the people are receiving the following message: 

     

    Hold it right there!

     

    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.

     

    The form does not create any problems when tested from here. What could be the reason for this?

    Thank you in advance for your urgent reaction.

    Events2017

     

  • Profile Image
    ashwin_d
    Answered on August 02, 2017 at 08:16 AM

    Hello Events2017,

    I would suggest you to please ask your users their IP address where they are seeing this error message. Please ask them to click on the following URL to know their IP address: https://whatismyipaddress.com/ 

    We will take a look why the IP address was blocked.

    Thank you!