Why is my account suspended?

  • Profile Image
    Elizabeth McLennan 
    Asked on August 02, 2017 at 06:16 AM

    Need your help asap - we have online forms and a user was using a telstra dongle for internet access.

    Please contact me asap Elizabeth McLennan

  • Profile Image
    Answered on August 02, 2017 at 08:24 AM

    Hello Elizabeth,

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "REGISTRATION: ACC TASMANIA STATE CONFERENCE 2017" is the one that triggered the suspension because of the credit card fields you have added in form. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. I have deleted the credit card related fields and activated your account again. Your forms are back online.

    Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!

  • Profile Image
    Answered on August 02, 2017 at 09:17 AM

    Thank you for your quick response and for reinstating my account.